Frequently Asked Questions
Everything you need to know about your fitness journey with Flex.
What are your standard shipping times for heavy gym equipment?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, though larger items like power racks or treadmills may require specialized freight handling.
Do you offer professional assembly services?
Yes, we partner with certified technicians to offer professional assembly for complex equipment. You can select the 'Assembly Service' option at checkout or contact our support team for a custom quote.
What is your return policy for fitness gear?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that return shipping costs for heavy equipment may be the responsibility of the customer.
Do products come with a manufacturer warranty?
Absolutely. All Flex Fitness products come with a standard manufacturer warranty covering frame and parts. Specific warranty lengths vary by product category and are listed on individual product pages.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Afterpay and Klarna, allowing you to build your home gym now and pay over time.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website.